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Before getting into the interview content, Terdiman describes the notoriety behind Talking Angela, a sassy chatbot mobile app that Bruce created with his wife Sue Wilcox.
Rumors are rampant that the app could be a front for pedophiles.
If you believe the hype, the way people deal with services and brands is going to involve a lot more conversation, and lot less clicking and tapping.
Currently, if you want information about a product, service or brand - or to get it to do something for you - you'll likely use a website or app.
Pseudo-chatbots are already commonplace, such as an automated message from Amazon that a package was delivered or a text message that confirms a reservation.AI's like these affect how consumers perceive brands in the most obvious way - by making things easier, people like the brand more - but their personality can also affect how people perceive the brand behind them, "When we think of AI – or at least when I do – what we want to is ultimately to humanise a company, product, or service to create a desired perception [of that brand]," says John Creson, principal at the San Francisco office of Designstudio – which has branded the likes of Air BNB, Deliveroo and the Premier League."Just having a voice to communicate with, it certainly does make it a more intimate human experience – compared pushing buttons and going through apps." John says that AIs fundamentally change the way you communicate with brands - from a purely transactional exchange to more of relationship that you trust.Would your banking experience be more satisfying if you could gaze into the eyes of the bank’s customer service chatbot and know it sees you frowning at your overdraft fees? He’s now an associate professor at the University of Auckland, in New Zealand, and CEO of a startup called Soul Machines, which is developing expressive digital faces for customer service chatbots.He says that will make them more useful and powerful, in the same way that meeting someone in person allows for richer communication than chatting via text.